- Rentals are five days in length.
- Begins on the scheduled day of arrival.
- If the scanners arrive early, you will not be charged additional rental days.
- Additional days requested will be automatically added to your shopping cart.
- Late fees will be assessed unless an extended rental period has been requested and paid for.
- Please note these are currently not available in Australia
Tracking session attendance can yield valuable insights for event organizers. While valuable, there are some logistical challenges to tackle. Roughly 80% of your session attendees will arrive in a 6-minute window. If you have more than 50 attendees at a session, a handheld Infrared scanner is the best way to ensure that you don't have any bottlenecks or long lines.
Price per event (5 days Maximum)
A Scanner Rental includes:
- 1 iPod Touch
- 1 Scanner sled
- 1 Charging Cable
OnArrival Premium License
Please note that you must have an OnArrival Premium license in order to access the session scanning functionality within the OnArrival mobile application. Please contact your Account Manager for details.
TERMS AND CONDITIONS
1. CONDITION OF THE RENTAL DEVICE
1.1 Immediately upon receipt of the rented Devices, the Customer is required to check the completeness of the entire delivery and the proper working conditions of the Devices.
1.2 In case a defect or malfunction is found, or the Customer is missing Devices or accessories in the shipping the Customer has to inform Cvent immediately by email or phone and report the defect. Reclamations at a later point of the rental period are not accepted. If the Customer fails to inform Cvent about any defect or missing Device/accessory it is considered that the Customer received the shipment in complete and proper condition.
1.3 The Customer is obliged to return the rental Device in the same condition as it was provided at the start of the rental.
2. RESPONSIBILITY, OWNERSHIP, AND USE
2.1 Responsibility for the Devices shall lie with the Customer for the duration of the rental period even in circumstances where Cvent has agreed for any reason to cease charging the Customer.
2.2 Ownership of the Devices remains at all times with Cvent. The Customer must not pass itself off as the owner of the Devices.
2.3 The Customer shall:
2.3.1 not remove any labels from and/or interfere with the Device and take reasonable care of the Devices, only use them for their proper purpose in a safe and correct manner in accordance with any operating and/or safety instructions supplied to the Customer.
2.3.2 notify Cvent within 24 hours after any breakdown, loss and/or damage to the Goods
2.3.3 take adequate and proper measures to protect the Device from theft, damage and/or other risks
2.3.4 not use the Device close to inflammable or dangerous goods, as well as toxic, corrosive, radioactive or other harmful substances
2.3.5 not connect any accessories other than provided from Cvent (unless prior authorization from Cvent)
2.3.6 keep the Devices at all times in its possession and control and not to remove the Devices from the delivered country without the prior written authorization from Cvent
2.3.7 permit Cvent at all reasonable times to inspect the rented Devices including procuring access to any premises where the Devices are situated
2.3.8 not intentionally commit any offense or conduct illegal activities or cause damage to and or with the rented Device
2.4 Any action the Customer takes upon the rented device is strictly at own risk. Cvent will not be liable for any losses and damages in connection with the use of our devices.
3. LOSS, DAMAGE, AND INSURANCE
3.1. The Customer is fully liable for any damages to Cvent when renting a Device upon receipt until it has been consigned to Cvent.
3.2 If Devices are returned in a damaged, unclean and/or defective state the Customer shall pay Cvent for the cost of any repair and/or cleaning required to return the Device to the condition it was delivered.
3.3 In the event that Devices are lost, stolen or damaged during the rental period the Customer shall fully compensate Cvent for replacement cost and/or the repair costs, administration charges and lost rental income for the time of repair or re-acquisition.
3.4 Cvent shall use its reasonable commercial endeavors to procure repairs or replacements for Devices as quickly as possible.
3.5 Cvent has not insured the rented Devices against Bodily Injury and/or Property Damage that you might cause on a third party resulting from an accident involving the Device. You are responsible for 100% of the costs they may incur for these reasons.
4. TERMINATION AND CANCELLATION
4.1 Neither the Customer nor Cvent shall be entitled to terminate a rental agreement before the expiration of the rental agreement unless agreed with the other party.
4.2 Cancellations of reservations may be done by email. Cancellations will take effect at the date and time the cancellation is successfully recorded in the reservation system from Cvent. A cancellation is considered confirmed once a cancellation confirmation notification is sent via email to the Customer.
4.2.1 The Customer may cancel the reservation without any penalty charge if it is submitted 2 weeks before the rental begins.
4.2.2 After this period has elapsed, the Customer agrees to pay Cvent a cancellation fee in the amount of 50% of the proposed rental rates as per the rental agreement.
4.2.3 No refunds shall be given if the customer cancels a reservation less than 72 hours before the rental ships or fails to collect the device on the rental start date and has failed to notify Cvent in advance.
4.3 No refund shall be given to the Customer for Devices returned early, if no written amendment to the rental agreement has been enforced.