Setup and Support

Please take a look at our support community for in depth set up articles about setting up and troubleshooting your Event in a Box. 


You can also watch our set up tutorial videos here.


Cancellation Policy: 


 6.1 If you become dissatisfied with the Services because of substantial non-performance, you shall give Cvent detailed written notice of such dissatisfaction. Cvent shall have thirty (30) days to cure the substantial non-performance after receipt of such notice. If Cvent fails to cure such substantial non-performance, you may terminate the applicable Order Form and Cvent will refund your “TOTAL Annual Fees” on a monthly pro-rata basis starting as of the end of the thirty (30) day cure period, unless calculation of actual usage would lead to a lower refund amount, in which case that calculation will be used.

6.2 Cvent may terminate this Agreement at any time by giving prior notice of sixty (60) days in writing to the Customer.

 6.3 Either party may terminate an Order Form if:

 a) the other party breaches any material term or condition and fails to cure within thirty (30) days written notice, or

 b) the other party becomes the subject of a petition in bankruptcy or any proceeding relating to insolvency, liquidation or receivership.

 6.4 In the event of non-payment by the Customer, Cvent may accelerate and declare all sums due, and to become due under this Agreement, immediately payable without notice or demand. All accelerated future payments due under this Agreement shall be discounted to their net present value at a discount rate of 5% per annum from the day of default.

 6.5 If you fail to pay fees when due, then you shall also be liable for all fees due during the term of the Order Form and any additional expenses (including but not limited to reasonable attorneys' fees and accrued interest) Cvent incurs in collecting such delinquent fees. In the event of non-payment by the Customer, Cvent reserves the right to restrict access to the Services.  Customer agrees that such restrictions do not modify the amounts due under their Order Form. Cvent further reserves the right to suspend or discontinue support services hereunder (without terminating this Agreement) in the following circumstances:

 a) your requests for support are overly excessive or duplicative of prior requests for issues that have already been addressed by Cvent;

 b) your requests relate to the general use of the Services that are addressed via Cvent’s training tools and resources or which a person, using reasonable efforts, can perform after completing the Cvent’s training tools or resources; or

 c) you are abusive or offensive toward Cvent’s personnel.